Answers before
you get started.

We are based in Covington, Kentucky, and serve Northern Kentucky and Greater Cincinnati. Remote assistance may be available outside the local area; confirm availability when booking.

Yes. The initial IT assessment conversation is free and carries no obligation to purchase. Detailed diagnostics or implementation can be chargeable after you approve the scope.

We aim to respond to inquiries within one business day. Same-day support may be available. Managed plan priority and any response targets are defined in the agreement; a response is different from a completed resolution.

Both. We support household devices and home offices as well as small business networks, accounts, and managed IT.

Many software, configuration, and account issues can be handled remotely with your authorization and a working internet connection. Hardware issues may require physical access.

We discuss the symptoms, assess the device, and provide a quote before approved repair work. Contact us to arrange any visit or drop-off.

Yes. We work with Windows PCs, Macs, and most major laptop and desktop brands, subject to the specific model and parts availability.

Most repair labor has a 30-day limited warranty for the specific issue repaired, unless the invoice states otherwise. Parts may have separate manufacturer warranties.

We limit access to what is necessary for the authorized service and do not view, copy, or retain unrelated personal files beyond that scope. Read the Privacy Policy for details.

Yes. Maintain an independent backup before repair, migration, or configuration work whenever possible, especially if hardware is failing.

Yes. Security setup is a core service. Essentials includes basic antivirus and firewall setup, with broader monitoring and protection options in other plans.

Stop interacting with suspicious prompts and contact your authorized IT support. Do not share passwords or one-time codes in a contact form. Use a separate trusted route if your email account may be affected.

One-time work addresses a defined issue or project. Managed plans provide an agreed ongoing scope for maintenance, monitoring, and support.

Essentials covers up to 2; Business covers up to 10. Enterprise coverage is customized to an agreed inventory of devices and systems.

Yes, with 30 days’ written notice and subject to your individual service agreement, including any third-party commitments or agreed fees.

Major credit and debit cards, ACH, and other methods made available at service. The website itself does not collect card details.

We provide a clear quote or estimate before paid work. Additional work or parts require a discussion before proceeding.

In-depth computer diagnostics are listed at $49 and waived if you proceed with the recommended repair.

No. SMS consent is optional and separate from requesting service. Providing a phone number alone is not consent to automated messages.

If you have enrolled in an active JHProIT messaging program, reply STOP to the sending number. You can also call (407) 335-1296. See the SMS Terms for help and consent details.

The Trust & Policies center links to privacy, service terms, cancellation and warranty information, messaging terms, website technology, and accessibility information.