Overview
JHProIT ("JHProIT," "we," "us," or "our"), headquartered at 1930 Glenway Ave, Covington, KY 41014, is committed to protecting the privacy of our clients, website visitors, and business partners. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices you have regarding your information.
This policy describes our information practices. A service inquiry does not by itself enroll you in marketing or automated text messaging.
Information We Collect
We collect information in the following ways:
- Information you provide directly: name, email address, phone number, mailing address, and any details submitted through our contact forms, service requests, or during consultations.
- Service-related information: details about your devices, networks, software, and systems that are necessary to diagnose, repair, or maintain your technology.
- Billing information: payment details processed through secure third-party payment processors. JHProIT does not store full credit card numbers.
- Website usage data: technical request information such as IP address, browser details, and page requests may be processed by our hosting provider to serve and protect the site. This website does not include advertising trackers or a separate analytics script.
- Communications: records of emails, calls, or support tickets exchanged with our team for quality assurance and service history purposes.
How We Use Your Information
We use collected information to:
- Provide, schedule, and improve IT support, repair, and consulting services
- Communicate about appointments, service updates, invoices, and support tickets
- Maintain accurate service and billing records
- Respond to inquiries submitted through our website or by phone/email
- Send occasional updates, tips, or promotional offers (only with your consent, and you may opt out at any time)
- Improve our website, services, and customer experience
- Comply with legal obligations and protect against fraud or misuse
Device & Remote Access Data
Because JHProIT provides hands-on and remote technical services, we may temporarily access your devices, networks, or cloud accounts strictly to complete the requested service (e.g., repair, setup, or troubleshooting).
We do not access, view, copy, or retain personal files, photos, browsing history, or unrelated data beyond what is required to perform the specific service requested. Remote access sessions are used only with your knowledge and, where applicable, your explicit authorization.
Any diagnostic logs or system information collected during a service visit are used solely to complete the work and are deleted from our internal systems once the service ticket is closed, unless retained briefly for warranty or follow-up support purposes.
Mobile information & messaging consent
JHProIT does not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. Text-message consent is specific to JHProIT and is not transferred to other brands.
Service providers may process limited information only as needed to deliver requested communications on our behalf. They may not use that information for their own marketing. Messaging consent records may include the submitted number, consent wording and version, the affirmative selection, source page, and submission time. These records are used to document preferences and honor opt-outs.
Providing a number alone does not authorize automated messages. Optional messaging consent is separate from a service inquiry and is not a condition of purchase. Read the SMS Terms.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These include encrypted storage where applicable, restricted internal access to client data, and secure handling of backup and cloud credentials.
However, no method of electronic transmission or storage is 100% secure, and JHProIT cannot guarantee absolute security of information transmitted over the internet.
Data Retention
We retain client and service information only as long as necessary to provide services, maintain accurate business and tax records, and comply with legal obligations. Service history and invoices are typically retained for a minimum of 3 years for warranty and accounting purposes, after which they may be securely deleted upon request.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal or contractual retention requirements
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information at the bottom of this page.
Children's Privacy
Our services and website are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Changes to This Policy
JHProIT may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out:
JHProIT
We aim to respond to all privacy-related inquiries within 5 business days.