MANAGED IT SERVICES
Recurring maintenance, defined device coverage, monitoring, and support for individuals and businesses that want a clearer way to manage everyday IT.
A more proactive way to stay productive.
THE WORK IN CONTEXT
Recurring technology problems are hard to manage one emergency at a time. A managed plan creates a defined scope for routine maintenance, support, and review, with responsibilities agreed from the beginning.
Managed IT brings recurring work into an agreed service plan. Instead of treating each issue as an unrelated emergency, the engagement identifies the devices, systems, support routes, maintenance tasks, and review points that belong in the relationship.
The starting inventory matters. Existing technical issues, unsupported equipment, licenses, backup needs, and projects may require initial or separate work. We discuss these items before enrollment so the monthly plan and any additional project charges are easy to distinguish.
SERVICE CAPABILITIES
Your quote identifies the capabilities relevant to your request, the systems involved, and the checks to complete.
Define the supported devices and relevant systems before the plan begins. The inventory connects service responsibilities to actual equipment and provides a basis for reviewing additions, replacements, or changes in how the business works.
Schedule the checks and supported maintenance included in the selected plan. Identify update responsibilities, restart windows, and items that need approval so recurring maintenance is practical for the people using the devices.
Establish how covered users request help, what information to provide, and how requests are prioritized. Business-hours support, automated monitoring, and any specially agreed escalation arrangements are described as separate parts of the service.
For applicable plans, identify the systems enrolled in monitoring and supported patching. Discuss alert review, maintenance windows, exceptions, and the difference between receiving a monitoring signal and resolving the underlying issue.
Connect the plan’s backup and protection scope to the actual devices and accounts involved. Confirm capacity, licensing, ownership, and any additional products or configuration work before assuming a tool is covered by the monthly fee.
Use the review cadence in the plan to discuss recurring issues, completed work, and upcoming needs. Device replacements, migrations, office changes, and larger security projects can then be planned separately from everyday support.
COMMON REQUESTS
Examples of the work you can discuss with us.
Start with the covered computers and everyday work requirements. Confirm the health-check and remote-support scope, identify any initial repairs, and document which tasks belong to the plan and which will be quoted separately.
Inventory the devices and business tools, identify an authorized contact, and set the request and priority process. Review monitoring, backup, on-site requirements, and recurring reporting before selecting the appropriate plan.
Map locations, users, critical systems, vendors, and support expectations. Build a custom scope with the required device inventory, backup capacity, review cadence, escalation arrangements, and any specifically agreed service levels.
FROM REQUEST TO HANDOVER
Inventory covered devices and confirm the selected plan, support hours, exclusions, and any additional licensing.
Configure agreed tools and address priority setup work so the ongoing service starts from a known position.
Perform scheduled work, respond to requests within the agreement, and review changes as your needs evolve.
The service record and handover follow the agreed work.
These details help us recommend a useful next step.
PRICING & SCOPE
per month · Essentials
Business is $149 per month; Enterprise is scoped to your requirements. Covered devices and included work are defined in the proposal.
Request a written quote24/7 monitoring is not the same as a staffed 24/7 help desk. Emergency availability, response targets, and any SLA must be defined in the signed agreement.
We confirm the proposed work, required access, known costs, and any dependencies before paid work begins.
Compare published ratesYOUR QUESTIONS
Essentials is $49 per month for up to two covered devices, Business is $149 per month for up to ten, and Enterprise is quoted to the agreed inventory and requirements. The pricing page compares the published features and the items to confirm in a proposal.
No unlimited labor allowance is published here. The agreement defines included support, covered devices, service hours, and work charged separately. Ask about the allowance, on-site work, onboarding, and project exclusions before enrolling.
Applicable monitoring tools can collect signals around the clock. That is different from a staffed 24-hour help desk or a guaranteed immediate response. Alert review, support availability, escalation, and response commitments follow the agreement.
A migration, office move, network redesign, large repair, or other project may fall outside routine plan coverage. We identify that work and its price separately before it begins, rather than assuming every service on the website is part of the subscription.
The published policy allows upgrades, downgrades, or cancellation with 30 days’ written notice, subject to the individual agreement. Review any approved third-party commitments, outstanding work, and account handover requirements before the change takes effect.
RELATED SERVICES
